Frequently asked questions

Reservations

(24) Do I have to pay any commision or an additional contract fee to Barcelona-Home? No, we don't charge any additional fees as the landlords pay to advertise their flats on our website.

(25) If I have made a payment  for an apartment in advance, will I get my money back if I decide to no longer move into the flat as agreed? In that situation we can offer you a cancellation insurance.

(27) When is the booking confirmed? The booking will be confirmed when we receive the deposit of the rental and after Barcelona-Home.com sends you the confirmation e-mail.

Check-In

(1) Check-in process
- Once you have booked the flat, you will get an email from the landlord with instructions for your check in.
- Your booking will be finalized once we receive the pre-payment on the booking.
- When you arrive in Barcelona, you will get the keys, pay the rest of the amount, etc.

Deposit to be refunded

(5) Do we get the entire deposit back at the end of the stay? Once your stay comes to an end, we evaluate the condition of the accommodation. If there has been no damage done to the flat/room, you will get the whole sum of the deposit back.

(4) What is the deposit? The deposit is an amount that is paid as a warranty to cover any damages or incidents that might occur during your stay in the apartment. The deposit is normally paid by PayPal when you book your accommodation. This amount is  returned when you have ended your stay by PayPal.




General

(8) Are the rooms in shared flats exclusively for students?  The shared flats are exclusively for students and for people under the age of 35.

(10) Renting a room? Renting a room is a similar process to renting an apartment, the only difference being that the cost is not a priority. You can choose the size and location of the flat to share.
We put you in contact with the landlord of the room. Renting a room is an ideal option for those who wish to meet new people. The rooms are mostly rented out to students and professionals under the age of 35.

(12) Elevator  The elevators are not always suitable for people with disabilities.

(13) Animals  Pets and animals are not always permitted. In some cases they are permitted without a cost and in other cases a charge is included.

(14) Do I need to bring anything? You do not need to bring any towels or bed linen. These will be provided when you arrive.

(15) Who should I contact in the case of an emergency during my stay? In case you have any problems or questions regarding the apartment you should contact the landlord that gave you the keys. Moreover, you can contact Barcelona-Home.com for anything else you might need.

28) How much are the taxes in Spain?
18%


30) Personal Insurance

We recommend that you take out a personal insurance policy for the duration of your stay in Barcelona.

Payments

 

(19) Nights  Barcelona-home calculates the total price of a stay based on months (a month being 30 days).
The price of each night is calculated from the monthly price and divided by 30 nights.

Example of calculation for nights:
Length of stay: From June 10 to September 2.
Total: 84 nights

Month 1 (30 nights) = 700€ (monthly price)
Month 2 (30 nights) = 700€ (monthly price)
Nights  (24) = (700€ / 30 nights) X 24 nights = 559.99€

Total for 84 nights (2 months and 24 nights extra) = 1959.99€

(*) The monthly price can vary in each case.

(18) Deposit This refers to the amount that the tenant pays as a deposit or guarantee, which shall be returned at the end of the stay (via Paypal).

(22) Cancellation Insurance  We offer cancellation insurance, which allows you to receive the amount paid for the reservation, in case your trip is cancelled.
Cancellation more than one month before the time of arrival, you will retrieve.......70%
Cancellation less than one month before the time of arrival, you will retrieve.......40%
The cancellation insurance is not valid if you cancel your stay with two days notice or less.

(23) Is it safe to pay by credit card? Payment is done directly through the bank´s electronic facilities, which insure top online security. Under no circumstances do Barcelona-Home.com or any of its employees have access to your credit card information.

(29) Bank Account
Account Holder: INMO 6.D.2. S.L.
Account Number: IBAN ES58 2013 0228 1402 0099 0809
Swift Code: CESCESBBXXX
Bank: 2013 CAIXA D´ESTALVIS DE CATALUNYA
Bank address: 0228 BARCELONA-BORRELL, Barcelona, Spain